About Volunteer Income Tax Assistance (VITA)

In Iowa, 22% of working families do not earn enough to meet basic needs.

You can help struggling families increase their financial stability, and help return federal dollars to our local economy. VITA volunteers help low- and moderate-income families file free tax returns, maximizing the benefits to our clients and to our community.


Why Volunteer 

Be a part of a program that directly affects families in your community. United Way is offering solutions that move people toward financial independence and a better quality of life. VITA clients received an average refund of $1,033 last year. Taxpayers reported they would use the funds to pay off existing debt, buy household necessities, and increase savings.


Volunteer Training

All volunteer roles require some training. Training and certification are free and can be completed from home and at your own pace.



·         Online Standards of Conduct training.

·         Requires 2 hours or less


Tax Preparers and Quality Reviewers-

·         IRS tax law training at the advanced level

·         Requires 20-40 hours depending on tax law experience.


Volunteer Roles


·         Welcome taxpayers

·         Complete a checklist to confirm the taxpayer has the needed documentation


Tax Preparers

·         Gather taxpayer information and review documents

·         Prepare tax returns using TaxWise software

·         Discuss the tax return with taxpayer following review process


Quality Reviewers

·         Check completed tax returns for accuracy using an IRS checklist

·         Advise tax preparers of changes to be made


For more information about becoming a VITA volunteer, contact Emma Kain, Community Engagement Director, at or at 641-682-1264.